Terms and Conditions

 

All of our items are shipped directly from the United States and come straight from the manufacturer. The boxes are unopened, untampered and sealed.

All customers are advised to:

1. Please read all instructions carefully.
2. Charge your device properly as instructed.
3. Download the recommended apps for your phone.
4. Clean and care for your device properly.

 

• Fitspiration Tech Brunei or its subsidiaries are not responsible for damage arising from failure to follow instructions relating to the Product's use or the customer's negligence.

• Fitspiration Tech Brunei does not warrant that the operation of the Product will be uninterrupted or error-free.

 

 

After Sales Service & Exchange of product

 

1. To obtain after sales service, you must first inform us regarding your problem and then deliver the Product, in either its original packaging or packaging providing an equal degree of protection to a meeting point or designated area.

2. If a hardware defect arises and a valid claim is received by Fitspiration Tech Brunei, we will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a new or refurbished Product. 

 

3. To qualify for an exchange, all the following conditions must be met:

• A Exchange Merchandise Authorization (EMA) must be requested from our customer service team within 7 days of your purchase date. To request an EMA, please contact us at the number and email address below.

• Exchanged product(s) must be in good physical condition (not physically broken or damaged).

• Proof that exchanged products is not working.

• All accessories originally included with your purchase must be included with your exchange.

• The EMA number must be included along with your exchanged product.

• If you return Product to Fitspiration Tech Brunei (a) without an EMA from Fitspiration Tech Brunei or (b) without all parts included in the original package, Fitspiration retains the right to either refuse delivery of such return or charge you a restocking fee of 15% of the original price of the product or the retail value of the missing accessories, whichever is higher.

 

This is limited and is not applicable to: (i) normal wear and tear; (ii) defects or damage caused by misuse, accident (including without limitation collision, fire and the spillage of food or liquid), neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair, installation, wiring, or testing, improper storage, use with unsuitable devices, software or services; (iii) use not in accordance with the documentation; (iv) damage caused by third party equipment with which the Device is used; (v) commercial use or resale, (iv) used or resold products; (v) use for medical, healthcare or treatment purposes; and (vi) features or performance parameters pertaining to any software or services beyond the functionality of the Device.